Privacy Policy

We may collect information you provide directly, information generated through your use of the platform, and limited technical data automatically collected when you access our services.

• Account details such as name, email address, password, and profile information.
• Learning activity such as course progress, quiz results, certifications, lab usage, and saved sessions.
• Billing and subscription data, including plan type, invoices, and payment-related records handled through payment providers.
• Technical information such as browser type, device type, IP address, session logs, and diagnostic information.
• Support communications, feedback, and survey responses you send to us.

We use personal information to operate, improve, secure, and personalize the SkillCite platform.

• To create and manage your account.
• To deliver courses, labs, assessments, and certifications.
• To personalize recommendations, learning pathways, and platform content.
• To process subscriptions, billing, renewals, and account administration.
• To provide customer support and respond to requests.
• To detect misuse, fraud, abuse, security incidents, or violations of our terms.
• To analyze product performance and improve features, content quality, and user experience.

We do not sell personal information. We may share information only in limited situations necessary to run the service or comply with legal obligations.

• With service providers that support hosting, analytics, customer support, communication, and payments.
• With instructors, employers, institutions, or organizations when the learner has joined a managed program or explicitly authorized such sharing.
• With legal or regulatory authorities when required by law, subpoena, court order, or to protect rights and safety.
• As part of a merger, acquisition, financing, or transfer of business assets, subject to appropriate safeguards.

We may use cookies, pixels, local device identifiers, and similar technologies to remember preferences, maintain sessions, understand product usage, and improve performance.

• Essential cookies keep the platform functioning correctly.
• Performance and analytics cookies help us understand feature usage and reliability.
• Preference cookies remember settings such as interface choices and regional settings.

You can control certain cookie behaviors through your browser settings, though some features may not function properly if essential technologies are disabled.

We use administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, and alteration.

• Access controls for internal systems.
• Encryption in transit where appropriate.
• Monitoring, logging, and incident response procedures.
• Role-based access to sensitive operational data.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide the service, meet contractual obligations, resolve disputes, enforce agreements, and comply with legal requirements.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and the legal obligations that apply.

Depending on your location, you may have privacy rights relating to access, correction, deletion, portability, objection, restriction, and withdrawal of consent.

To exercise privacy rights, contact us at privacy@skillcite.com.

SkillCite is not intended for children under the age required by applicable law without appropriate parental, guardian, or institutional authorization. If you believe a child has provided personal information in violation of applicable requirements, contact us so we can review and address the issue.

If SkillCite operates across multiple countries, personal information may be transferred to and processed in jurisdictions different from the one where the user resides. Where required, we will use appropriate safeguards for international transfers.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal requirements. When we make material changes, we may provide notice through the platform or by other appropriate means.

If you have questions about this Privacy Policy or want to make a privacy-related request, contact us using the information below.