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Management & Leadership

Performance & Feedback Basics

This course covers setting clear performance expectations, tracking employee progress, and delivering constructive feedback. You will learn to write SMART behavioral goals, maintain evidence-based tracking logs, and apply the Situation-Behavior-Impact model. By the end, you will confidently handle defensive employee reactions and run fair quarterly reviews.

Created by SkillCite Instructor

Last updated Aug 2026

Free

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This course includes:

4 weeks of structured content
7 video lessons & readings
3 hands-on lab exercises & quizzes
Verified certificate on completion

What you'll learn

Learning Outcomes

By the end of this course, you'll be able to:

Draft SMART behavioral goals and quality standards.

Maintain a year-round performance log to eliminate review bias.

Deliver constructive feedback using the Situation-Behavior-Impact model.

Structure positive reinforcement to validate employee achievements.

Coordinate quarterly progress checks and handle employee defensiveness.

How this course opens doors

SMART Expectations

Write clear behavior-focused performance standards that employees understand.

Evidence-Based Reviews

Maintain a continuous performance log to run appraisal reviews fairly.

SBI Communication

Deliver corrective feedback that corrects employee behavior without conflict.

Access Duration

Course Content

Course curriculum

3 modules · 19 lessons

1. Setting Expectations: Goals, Standards & Clarity

~36 min

The Expectation Spectrum~5 min

Writing Goals~6 min

The Three Levels of Expectations~5 min

Co-Creation vs Top-Down Goal-Setting~5 min

Before/After~5 min

Module 1 Quiz - Setting Expectations~10 min

2. Tracking Performance: Monitoring, Check-Ins & Review Cycles

~36 min

3. Giving Constructive Feedback That Changes Behaviour

~41 min

Skills you'll gain

Skills Cloud

SMART Goal SettingReview TrackingSBI Model DeliveryReinforcement SystemsHandling DefensivenessCheck-In Cadences

Target Audience

Who this course is for

Team Leads & Managers

Set employee expectations, monitor progress, and run annual reviews.

HR Coordinators

Train supervisors on feedback frameworks and review standards.

Early-Career Managers

Improve communication confidence, deliver corrective feedback, and handle pushback.

Offered by

Your instructor

SkillCite Instructor

SkillCite AI

86 courses

SkillCite Industry Expert Instructors bring decades of combined real-world expertise directly to you, making complex concepts simple.

Certification

Earn a Verifiable Certificate

Certificate of Completion

Learner Name

Performance & Feedback Basics

SC-2026-VERIFIED

Verified

SkillCite Verified Certificate

Complete all modules and pass the final assessment to earn a shareable, verifiable digital credential.

Verifiable via public API with unique credential ID

Shareable on LinkedIn, Twitter, and personal portfolio

Recognized by employers and technology companies

Week-by-Week

Course Timeline

Week 1

Setting Expectation Standards

Learn to write SMART behavioral goals and document role quality expectations.

Expectation logsSMART goalsCharters

Week 2

Tracking Performance Logs

Maintain evidence-based logs year-round and schedule progress check-ins.

Performance logsCheck-in rhythmsData tracking

Week 3

Constructive Feedback Delivery

Master the Situation-Behavior-Impact (SBI) framework for positive and corrective updates.

SBI frameworkFeedback guidesDefensiveness

Common Questions

FAQ

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