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Student Career Readiness

Communication Skills for the Workplace

This course covers spoken English confidence, email writing, and meeting facilitation workflows. You will learn to draft professional email requests, structure phone calls, and write scripts to negotiate project deadlines. By the end, you will communicate status updates objectively while avoiding common verbal pitfalls.

Created by SkillCite Instructor
Last updated Aug 2026
Communication Skills for the Workplace
Free
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This course includes:
  • 4 weeks of structured content
  • 8 video lessons & readings
  • 4 hands-on lab exercises & quizzes
  • Verified certificate on completion
What you'll learn

Learning Outcomes

By the end of this course, you'll be able to:

Construct clear spoken sentences for workplace updates.
Write professional email request messages with direct action asks.
Contribute to meeting discussions and structure phone updates.
Prepare scripts for difficult conversations, including saying no.
Avoid common communication errors like over-apologizing.

How this course opens doors

Spoken Confidence

Master clear sentence structures for reporting progress and requests.

Email Formatting

Draft professional email updates and follow-ups with clear subject headers.

Meeting Contribution

Contribute to office huddles and handle difficult conversations.

4w
Access Duration
Course Content

Course curriculum

4 modules · 21 lessons
01
1. Spoken English Basics for the Workplace
~36 min
Common Spoken English Challenges & the Confidence-Over-Perfection~5 min
Workplace Sentence Structures & Vocabulary~6 min
Spoken English Challenges~5 min
Workplace Sentence Structures~5 min
Workplace Vocabulary Bank~5 min
Module 1 Quiz - Spoken English Basics~10 min
02
2. Professional Email Writing
~31 min
03
3. Meetings, Calls & Cross-Team Conversations
~31 min
04
4. Difficult Conversations & Communication Pitfalls
~31 min
Skills you'll gain

Skills Cloud

Spoken Sentence StructuresEmail Writing RulesCall Etiquette CodesDifficult Script PrepSaying No TacticsJargon Avoidance
Target Audience

Who this course is for

First-time Employees

Draft emails, contribute to meetings, and build confidence.

Customer Support Executives

Structure phone updates, write customer answers, and manage requests.

Project Assistants

Coordinate cross-team updates and schedule status review huddles.

Offered by

Your instructor

SI

SkillCite Instructor

SkillCite AI

86 courses

SkillCite Industry Expert Instructors bring decades of combined real-world expertise directly to you, making complex concepts simple.

Certification

Earn a Verifiable Certificate

Certificate of Completion
Learner Name
Communication Skills for the Workplace
SC-2026-VERIFIED
Verified

SkillCite Verified Certificate

Complete all modules and pass the final assessment to earn a shareable, verifiable digital credential.

Verifiable via public API with unique credential ID
Shareable on LinkedIn, Twitter, and personal portfolio
Recognized by employers and technology companies
Week-by-Week

Course Timeline

Week 1
Spoken English Confidence

Master basic sentence blocks, ask questions, and confirm requirements.

Sentence blocksConfidence loopsActive listening
Week 2
Professional Email Writing

Structure emails, choose appropriate greetings, and write clear subject headers.

Email structureGreetings checkFollow-up scripts
Week 3
Meetings & Call Etiquette

Prepare meeting remarks, log call details, and coordinate cross-team requests.

Meeting remarksCall mannersCross-team sync
Week 4
Difficult Conversations

Draft scripts for project delays, say no respectfully, and manage errors.

Saying noDelay reportsTough updates
Common Questions

FAQ

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